- Determine the information to be recorded and timetable of updates to the service (if applicable).
- Plan for advertising the number, which may include having stationery and flyers printed, or a stamp with the hotline number that can be stamped onto all outgoing printed correspondence or promotional material.
- Set up a hotline number for callers by recording message and hooking up to the phone line. Record information that will answer the most commonly asked questions.
- Set up a toll free number for non-local callers.
- Advertise the number in the media, and ensure it is on all your outreach material.
- Offer the option of being put through to a specific person for more details.
- Appoint staff to answer questions
- Brief and train the person nominated to ensure they can access all information have contact details of who to ask for information on specific aspects of the project, and have a pleasant telephone manner, even with difficult callers.
- Record calls/common complaints/concerns in telephone journal for your records and input to the participation process.
This is a living story of the Process Arts, including many particular Process. Anyone can browse; if you'd like to edit things, or add a process, you may request an account.
Processes
Users
All cards
- You can open and close cards in place. Just click on ~1383/3259.png or the card name.
- To get to the page (and web address) for a card, click on ~1709/3792.png.
- When you're editing, to create links within the website (even to a card that doesn't yet exist), put double square brackets around some text, like this.
To learn more see the Wagn documentation.
If you have questions, contact the Process Arts wiki support team. We may also be online live, or you can just ask your question here and someone will answer it shortly:
see http://p2pfoundation.net/Category:Facilitation where we are also listing similar practices
--Michel Bauwens (Not signed in).....Sun Jan 31 00:53:33 -0800 2010
The Bohm Dialogue, especially Collective Reflection has significance for me in terms of artistic critique and dialogue.
If one wanted to connect this to Jungian thought I'd relate to that.
--Srule Brachman (Not signed in).....Mon May 21 17:09:16 +0000 2012
Todos:
- good form for User cards - private contact Info, Invite people to list process involvement
- overview of the movement
- basic help & tutorials - simple one liners, video
Ongoing: Fix by hand
Global search & replace for [this pattern][this_pattern]
Wheeled by Wagn v. 0.15.6