Active Listening

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Description

http://www.colorado.edu/conflict/peace/treatment/activel.htm is a good start.


We could add that our reflection of what they say should arise out of a sense of genuine curiosity: "What I think I'm hearing you say is [X, Y, Z, etc.] Am I getting that right?" [or "Am I anywhere near right?"] We're very interested in any clarifications or expansions the person may have. There's a humility involved, a realization that we may well not have it right, and a genuine desire to know.


Sometimes (as in Dynamic Facilitation) this is combined with chart pad recording. In this case, it becomes easy to fold active listening into our note-taker role: "Check what I've written here [then read it out loud]. Does that capture the essence of what you're saying?"


Also we can go beyond just saying "I hear you're frustrated." We can include the sense of frustration in how we reflect what they said; we can actually take on the frustrated role, using the language, emotion, tone of voice and body language that a frustrated person would use. This helps them feel we're really "with them," getting not only what they said but "where they're at."


See also the notes on feeling heard at Underlying Dynamics Of Process.


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see http://p2pfoundation.net/Category:Facilitation where we are also listing similar practices

  --Michel Bauwens (Not signed in).....Sun Jan 31 00:53:33 -0800 2010


The Bohm Dialogue, especially Collective Reflection has significance for me in terms of artistic critique and dialogue.

If one wanted to connect this to Jungian thought I'd relate to that.

  --Srule Brachman (Not signed in).....Mon May 21 17:09:16 +0000 2012

 

 

 

 

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