• Appropriate for use where there is a need for new ideas and the prevailing climate is characterized by uncertainty, ambiguity and a low level of trust.
• Because there are a limited set of rules, the process is driven by the participants.
• Absence of 'control' of the process means participants must be prepared to go where the process takes them.
• Includes immediate summary and discussion.
• Provides a structure by giving participants opportunities and responsibilities to create a valuable product or an experience.