Establishing an information contact as the official liaison person(s) for the public and the media, can help members of the community find information quickly and effectively.The nature of some participation processes is extensive, therefore it can be worth ensuring central information contacts who have the skills they need, know the process of participation inside out; and are well versed in project information, that they know the key stakeholders and stakeholder groups and areable to answer questions quickly with a high level of accuracy and authority.
This page originally copied with permission from the Citizens Science Toolbox